Terms of use

This English text is a translation provided for convenience. The Arabic version of these terms is the binding one; where the two differ, the Arabic governs.

Welcome to ShipTag

These terms and conditions set out the rules and regulations for the use of ShipTag's applications and services, available at https://shiptag.com.

By accessing this site, we assume you accept these terms and conditions. If you do not agree to all of the terms and conditions stated on this page, please do not continue to use ShipTag. Our terms and conditions were created with the help of the Terms and Conditions Generator and the Free Terms and Conditions Generator.

The following terms apply to these terms and conditions, to the privacy statement, to the disclaimer notice and to all agreements:

1- Digital Trading Limited Company, referred to hereafter as (“the service provider”), is a company established and operating under the laws of the Kingdom of Saudi Arabia, with its head office in Madinah and its address at: Jadah 30, King Fahd Road, Third Ring Road, Madinah, Kingdom of Saudi Arabia.

2- ShipTag (Ship+Tag), referred to hereafter as (“the service”), is an electronic platform service for e-commerce services, whose characteristics and features are set out on the service's official website.

3- (“the subscriber”) is the individual or entity — whether commercial, governmental or non-profit — to whom the service is provided.

4- The ShipTag website and application, referred to hereafter as (“the site or the application”), is an internet site and a mobile application holding information and audio and visual files that introduce the service, explain its features, how it is used and how to subscribe to it, in addition to the subscriber's own login page.

5- (“the optional services”) are any additional service belonging to the ShipTag service and provided for in “the site or the application”, such as electronic payment

6- (“use”) means the subscriber entering the service in order to use the functions within it, including without limitation subscribing and using one of the shipping providers and electronic payment, as included in the plan the subscriber has chosen. 7- (“the plan”) sets out the details and privileges of the service provided to the subscriber.

Term of the agreement

It begins on acknowledgement of the content of the agreement and remains in force for as long as the subscriber keeps paying the subscription fees on the site, where any are due, or keeps using the site or the application. Should any clause of this agreement be breached, the service provider has the right to cancel the subscription and delete the subscriber's data.

The subscriber

The contracting subscriber is the owner of the account and is the party responsible for all communication with Digital Trading Limited Company, and the person authorised to communicate with it. If you subscribe on behalf of your employer, your employer must be the account holder, and you acknowledge and warrant that you hold the powers and authority necessary to bind your employer to the terms of service.

Collecting shipping charges

Shipping charges are collected by payment either by credit card or by mada card.

The subscriber's obligations

The subscriber undertakes to be accurate in describing the contents, weight and size of the shipment. Where the entered weight and size do not match, the subscriber is obliged to pay the difference in price for the actual weight and size.
The subscriber undertakes to enter the correct address for their customer. Where there is a discrepancy in the collection address, additional charges may apply and the subscriber is obliged to pay them.
The subscriber is responsible for preparing and packaging the shipment before handing it to the carrier, and undertakes to follow suitable packaging methods to protect their shipments.

Security precautions

The subscriber must take security precautions to prevent access to the service by unauthorised persons, which includes not sharing the login link, usernames or passwords with any other person. The service provider gives no warranty against harm caused by the subscriber's failure to take the precautions necessary to protect their own login details. The subscriber must not attempt unlawful access to the site, nor copy, modify or leak the site's data, nor alter its designs, damage it, modify it, occupy its address, obstruct access to it, interfere with it or disable it.

Support

During the subscription period the service provider will provide the subscriber with technical support as set out in this clause, during the working hours announced on the site or the application and as the service provider sees fit

Maintenance

The subscriber agrees that the service provider will carry out the necessary maintenance from time to time in order to upgrade, add new features, take backups or close vulnerabilities.

Breaches of intellectual property law

- The service provider respects property rights and asks the subscriber or visitor to observe those rights. If it appears to a subscriber or visitor that content relating to them breaches intellectual property law, they may send notice to the service provider, and the service provider will respond by removing the content or any link leading to it within the site or the application.
- This agreement transfers to the subscriber or visitor no intellectual property right of the service provider relating to the service provider, the service or any third party; the service provider retains its rights in them.
- The service provider, the site and the application — including the logos, graphics and trademarks used in the service — are registered to the service provider or to other parties. Use of the service by a subscriber or visitor gives no right or licence to reproduce or use any of the service provider's trademarks.

Disclaimer

- The service is provided as is, and neither the service provider nor its suppliers give any express or implied warranty as to what results from use of the service or the site, including without limitation quality, fitness for any particular purpose, integrity, non-infringement, or the loss of data. The service provider is likewise not responsible for any loss or damage to the subscriber or to any third party caused by the service, the site or the application under this agreement, nor for any hidden, indirect or special damages, nor on any other legal theory arising from use of the service or the site or from performance under this agreement.
- You are responsible for the security and confidentiality of your account — for example passwords, tracking numbers and any personal information.
- The service provider is not responsible for the loss of or damage to shipments and parcels, nor for insuring them; that responsibility rests with the carrier the subscriber used, under that carrier's own policy.

Indemnity

The subscriber agrees not to cause harm to the service provider, its property, its contractors, its licensor, or its directors, employees, representatives and agents, and to bear all costs of claims and expenses arising where harm and breach of the agreement are established, including legal fees.

The agreement is not transferable

This agreement is exclusive to the subscriber, who must not assign or transfer any right or obligation under it to any third party.

Amendment

The service provider has the right, as it sees fit, to amend or replace any part of this agreement, and the responsibility rests with the subscriber to review any updates to this agreement periodically — the service provider will publish and announce changes on the site or through the email address the subscriber registered. A subscriber's or visitor's continued access to the site or use of the service constitutes implied acceptance of the amendments. The service provider may in future add further characteristics and features to the site or to the service itself, such as new functions, tools or reports. All such characteristics and features are subject to the terms and conditions set out in this agreement.

Privacy

As regards the service, the service provider is careful to respect the subscriber's privacy and all of the data they entered while using the service, and not to enter their account, view it, or copy the data they entered, except at their request and in order to make their work easier.
As regards the site, the service provider collects data that does not identify the subscriber or visitor and that internet browsers ordinarily send — such as browser type, preferred language, operating system, and the time and date of the request — in order to understand how subscribers or visitors interact with the site, and to publish general summarised usage statistics that are tied to no one person.
The service provider records the internet addresses of visitors or subscribers, which may identify them, but does not disclose them except as stated in the remainder of this article below.
The service provider keeps the data necessary for subscribing to the service, entered by the subscriber during registration — the subscriber's name, email address, contact and payment information, or other data. The service provider may make that data available to its own related parties, whether employees, contractors or affiliated organisations, who need it in order to process it on the service provider's behalf or to provide the subscriber with the service requested, and who have undertaken not to disclose that information to others. Some employees, contractors or affiliated organisations may be outside the subscriber's or visitor's country, and use of the service means accepting the transfer of that data abroad. The service provider will not rent or sell any visitor's or subscriber's data to any party other than as stated above, or in compliance with a judicial order or an official government order.
The service provider reserves the right to send emails to the subscriber from time to time, to tell them about new features or important information relating to the service, the site or the service provider, or to ask for their views on the service. The service provider likewise reserves the right to publish some of its replies, or the enquiries it receives about the service or the site (such as technical support requests), in order to help other subscribers, after removing all information that might identify the subscriber. Cookies are a text file that sites store on the user's device, which the browser makes available to the site on every visit so that the visitor can be recognised and their preferences saved. The service provider uses cookies on the site in order to learn which pages the subscriber or visitor visits most and to save their preferences. Should a subscriber or visitor not want a cookie file, they can prevent it through their browser settings, bearing in mind that some parts of the site or the service may then not work fully.

Transfer of the business

If the service provider, or parts of its business, are acquired by a third party (another company, for example), then subscribers' or visitors' information is considered among the assets that transfer to that third party. The subscriber acknowledges that this is possible, and that the third party may use the subscriber's information as stated in this agreement.
In the event of the service provider's bankruptcy or exit from the market, the service provider is obliged to give the subscriber the access needed to reach their information and copy their data out of the system, for a full month from the date of the bankruptcy or exit.

Prohibited products

The customer agrees not to ship any product that is prohibited or unauthorised within the country of shipment, and to be responsible for what they ship, noting that any prohibited product is liable to confiscation by the competent government authorities. The customer is also exposed to legal liability for the use of falsified data.
The customer is responsible for any penalties or financial fines arising from their order.

Termination of the agreement

- We may, at our absolute discretion, terminate, restrict or suspend your right to access and use the site without notice and for any reason, including a breach of the terms and conditions of use or any other conduct we may consider, at our own discretion, unlawful or harmful to the service provider. On termination, you will not be authorised to enter the site.
- The customer agrees not to use the site or the application, or any of the service provider's services, for any unlawful, dishonest, unethical or fraudulent reason, or for any other reason prohibited by the service provider or by local or postal regulations.
- The customer agrees that any use of the post-office box must comply fully with local law.
- The service provider reserves the right to terminate the service immediately where any of the activities named above, or any activity it so judges, is suspected.
- The service provider will bear no responsibility for any loss or damage arising from a breach of this security obligation.
- The full legal name as it appears on the identity document or on the company's or establishment's registration must be used, along with the email address and any other information requested to complete registration or to send a shipment. Any shortfall in information that delays delivery is the subscriber's responsibility.